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Creating & Protecting Company Culture Podcast – Monthly Member Panel

The Successful Contractor Podcast – NEW EPISODE

Company Culture

Today’s show is another SGI Monthly Member Panel. These are interactive, LIVE programs where an SGI coach joins me and others SGI members to discuss a particular topic. This Monthly Member Panel featured Abe Brooks of ABrooks Construction/KangaRoof in Bristol, Pennsylvania; Dave Hill of Express Plumbing, Heating, & Air Conditioning in Ship Bottom, New Jersey; and Missy Jones from our own Success Group International.

This week we talk and train member contractors about how to become Oᴘᴇʀᴀᴛɪᴏɴᴀʟʟʏ Exᴄᴇʟʟᴇɴᴛ—and that’s hugely important. However, this is a people business.

When we have spent so much time ⌛ and energy into finding and developing the right people to run and lead our businesses, it’s vital that we keep them.

We keep great people by having a great place to work. By have a great 𝗖𝗼𝗺𝗽𝗮𝗻𝘆 𝗖𝘂𝗹𝘁𝘂𝗿𝗲!

You can catch the Video Podcast on YouTube or listen wherever you stream your podcasts!

New Construction to Service Success: Steve’s Plumbing in Rogers, Arkansas, is Pushing to Hit $1.9 Million at Double-Digit Profitability with 3 Trucks!

The Successful Contractor Podcast – NEW EPISODE

New Construction to Residential Service Today’s show features Steve and Rose Beaver of Steve’s Plumbing, the Jogging Plumbers, in Rogers, Arkansas. Back in 2007, Steve had a successful plumbing new construction business. It was profitably doing $1.2 million. But then the recession hit. And the new construction business dried up.

As you will hear, Steve was forced to pivot. His lovely wife Rose entered the business. And the two began a journey into residential plumbing service. Over the last 14 years, they’ve turned Steve’s Plumbing into an incredible success.

With three trucks, they’re aiming to hit $1.9 million at double-digit profitability. They could add two more trucks today, and they will, when they find the right people. Steve and Rose’s story is great one. They’re proof that it’s possible to make massive changes to your business and find success, even though it may seem a bit scary.

You can catch the Video Podcast on YouTube or listen wherever you stream your podcasts!

Learning How to Lead: Brian Leach of Service Legends in Des Moines, IA, Shares How He Went from Losing $750K to Now Generating $13.3M in Sales at Double-Digit Profitability

The Successful Contractor Podcast – NEW EPISODE

Learning to Lead HVAC

Today’s show features Brian Leach of Service Legends in Des Moines, Iowa, a residential service and replacement HVAC and now plumbing company.

Brian joined the SGI family in 2004, and he quickly became a rising superstar within the organization and the home services industry.  His company jumped quickly from $1M in sales to more than $5M.  He built a state-of-the-art building.  Everything seemed perfect—until the business unraveled around 2010.  Brian LOST roughly $750,000.

Over the next 10-plus years, Service Legends and Brian changed and grew a great deal.  In this interview, Brian details how the business slipped, as well as how he’s resurrected the company to its best form yet: Service Legends is on target to hit $13.3M at double-digit profits in 2021.  Over this more than 70-minute conversation, Brian bared everything, and in the process, he offered more than a dozen critical thoughts and concepts that would benefit any owner/operator of a mid- to large residential contracting company. Enjoy this power-packed show!

You can catch the Video Podcast on YouTube or listen wherever you stream your podcasts!

Step-by-Step Sales Process of a 3x HVAC Crown Champion Estee Jaacovi

The Successful Contractor Podcast – NEW EPISODE

HVAC Sales Process

Today’s show features a discussion with Estee Jaacovi, an SGI Coach, Trainer, and Learning Facilitator. Estee has been in the Home Services industry—specifically HVAC—for 15 years.

As you will hear, before coming to SGI, she had several jobs in the industry, but where she truly shined was in sales.  She’s a 3-time Crown Champion, having sold over the $1.5M threshold in each of those years. And selling is what Estee is talking about in this episode.

Namely, Estee is going to walk you through—step-by-step—her sales process that helped her become a Crown Champion.  It’s the same sale process she teaches salespeople today.  She shares all sorts of insights and tips that would benefit any salesperson, but especially those selling in home services.

You can catch the Video Podcast on YouTube or listen wherever you stream your podcasts!

The Successful Contractor Podcast – NEW EPISODE

How to Budget & Build a Strategic Plan

Today’s show features another SGI Monthly Member Panel. These are interactive, LIVE programs where an SGI coach joins Host Bob Houchin and other SGI members to discuss a particular topic. This Monthly Member Panel featured Brent Garrett from Sirius Plumbing & Air Conditioning in Dallas, Texas; Ryan Kerrissey from Tingley Home Services in Natick, Massachusetts; and Patty Myers from our own Success Group International, “How to Budget & Build a Strategic Plan Heading into a New Fiscal Year.”

If you haven’t started planning for 2022, this podcast is a great place to start! We truly dig into some best practices you can implement to ensure you set yourself up for success going into 2022.

You can catch the Video Podcast on YouTube or listen wherever you stream your podcasts!

The Successful Contractor Podcast – NEW EPISODE

Contractor Marketing

Today’s show features a conversation host Bob Houchin had with the Founder and President of Redesign.co, John King. Redesign.co is a full-service digital marketing agency that works exclusively with SGI members. In fact, John and his team work with over 100 members now.

The world of digital marketing is constantly evolving. In particular, Google is constantly updating what it values in order to get the best SEO and PPC results.

In this episode, I ask John about the very latest updates—and how if you’re not on the forefront of these changes, your SEO can dramatically drop off. Thankfully, for our SGI members, John is a leader in staying in front of these immediate changes, and the results bare that as proof. John’s team provides opportunities for members at an incredible cost per lead.

You can catch the Video Podcast on YouTube or listen wherever you stream your podcasts!

The Successful Contractor Podcast – NEW EPISODE

Managing Your Managers

Today’s show features another SGI Monthly Member Panel. These are interactive, LIVE programs where an SGI coach joins Host Bob Houchin and other SGI members to discuss a particular topic.

This Monthly Member Panel featured Lynn Tomasek of Brothers Plumbing, Heating, & Electric in the Denver, Colorado-area, and Miki Stone, an SGI Coach, who had previously run several large residential home services companies prior to coming to SGI a little more than a year ago. They discuss “How to Effectively Manage Your Managers.”

This is a topic we hear often as SGI, especially as so many members are rapidly growing and adding layers of management to their teams. Managing managers is a different animal than managing technicians, salespeople, or call center people. This was an exceptional conversation—and an insightful one. Lynn is an exceptional operator of Brothers. And Miki has an incredible amount of experience in running highly profitable home services companies. This is a must listen for owners and GMs trying to get the very most out of their management teams.

You can catch the Video Podcast on YouTube or listen wherever you stream your podcasts!

The Successful Contractor Podcast – NEW EPISODE

94% Increase in Sales at 52% Gross Margin: How Al Balonze Broke the Glass Ceiling Hovering Over his HVAC Business, Efficient Air! Today’s show features Al Balonze of Efficient Air in Riverdale, New Jersey. Efficient Air has had back-to-back record-breaking years, in terms of revenue.

As of a month ago, sales were up 94% from the previous year… at a 52% gross margin! That’s fantastic. As you will learn, Al came to SGI looking to break through a glass ceiling hovering over the company. He just couldn’t seem to grow it beyond just shy of $2M. That’s certainly not a struggle any further.

What is so remarkable about Al’s story is this: He joined SGI weeks before COVID hit the US and effectively shut down his business. New Jersey was one of the first epicenters. And no one knew what to do. Thanks to Al’s determination—as well as the determination of his people—they’ve all made critical changes to Efficient Air that are now leading to massive results. They’re truly a remarkable team.

You can catch the Video Podcast on YouTube or listen wherever you stream your podcasts!

The Successful Contractor Podcast – NEW EPISODE

Mike Bachman Plumbing Finds Success by Putting a Premium on Culture; It’s on Target to Double Its Sales in 2021 at a Strong Profit Margin.

Today’s show features an interview with Victor Bachman of Mike Bachman Plumbing in Ogden, Utah. Mike Bachman Plumbing is seeing a resurgence! Last year, the company did $1.5M, and currently it’s on pace to hit $3M very profitably. We explored what Vic, and his team, are doing to enjoy such great success. And we dug deep into the operational nuances of his company.

Vic is proof that you can a great culture and a successful business. We cover a ton of topics, but as you will see, especially at the end of the interview, the revenue and profit numbers aren’t the only things that drive Vic. Vic comes from a family of plumbers; he’s the 5th generation. Mike Bachman Plumbing is a family business. His three boys work with him. His sister owns the business with him. His best friend is also a business partner. And Vic wants his entire company to share in that family feel and share in his vision. He knows when people take ownership in their workplace, not only are they more productive, they’re happier! It’s no surprise so many of Mike Bachman Plumbing’s employees have been with the company 10 and 20 years.

The Successful Contractor Podcast is Powered by Success Group International (SGI). A show for residential contractors about residential contractors… We chronicle business journeys, share insights, and celebrate successes in this wonderful industry.

You can catch the Video Podcast on YouTube or listen wherever you stream your podcasts!